Throughout the duration of the COVID-19 pandemic, Sunnyside Title Insurance Agency has continued to take new and practical steps to protect both its employees and clients while operating as an essential New Jersey business. Now operating with many of its employees working remotely, Sunnyside anticipates implementing some of its new procedures permanently.
Since NJ governor Phil Murphy declared a state of emergency in early March, Sunnyside has worked hard to ensure that all clients and employees are kept safe while conducting purchase and refinance closings. Most of these processes are now conducted remotely over Zoom, FaceTime, or Microsoft Teams, with purchase closings only requiring the buyer’s presence in-person.
Any employees or clients entering Sunnyside’s Hackensack headquarters for purchase closings or company business are given face masks and gloves, and adhere to social distancing guidelines. Conference rooms are also disinfected and cleaned after every closing to keep everyone involved safe.
Compounding on these previously implemented practices, Sunnyside Title has ordered custom washable and reusable face masks, which will be given to all employees and clients. These masks are expected to arrive in late May or early June.
“As soon as we found out we were an essential business, we immediately began looking for ways to protect our employees and clients,” said Robert and Angela Viggiano, owners and founders of Sunnyside Title, “At this time, safety is our biggest priority. We want to do our part to keep the numbers down amidst this pandemic.”
Sunnyside’s precautionary measures have been well received by its clients.
“I just wanted to take a moment to compliment your team. These have been truly challenging times, and your people continue to provide seamless service to our clients,” stated an anonymous client, “As you know, I have to work with other title companies for orders I don’t control so I can tell you with certainty that other title companies are not competing with your talent.”
In recent weeks, NJ governor Murphy has begun to allow for the opening of beaches and recreational parks and announced Monday that retail stores may open for curbside pickup, with falling numbers of new cases and hospitalizations allowing for a gradual reopening. Despite these state restrictions beginning to lift, many of Sunnyside Title’s new procedures may continue after state precautions have lifted.
“This virus is incredibly contagious, and the numbers are changing every day,” stated Robert Viggiano, “We will be looking closely at the situation and will look to lift our safety precautions when we feel the time is right, and our employees and clients will be at their safest.”
Like many other businesses, Sunnyside Title is considering more remote business practices permanently, allowing some of their agents to work from multiple days per week.
“Having our employees work remotely throughout the last few months has been extremely successful, and is definitely something worth continuing in the future, after the COVID-19 pandemic has run its course.” continued Viggiano, “People are comfortable working from home, and the ability to conduct closings remotely has been very successful for us.”
For more information about Sunnyside Title Insurance, please visit www.sunnysidetitle.com
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About Sunnyside Title Agency:
Sunnyside Title Agency is a fully licensed Title Insurer and Settlement Agent dedicated to providing professional title and title-related services to attorneys, lenders, and real estate professionals. Founded in 2018 by Robert Viggiano and Angela Viggiano and headquartered in Bergen County, N.J., Sunnyside Title is a full-service agency committed to excellence in both residential and commercial property transactions. Sunnyside Title prides itself on attention to detail and willingness to go above and beyond for its beloved local clientele. For more information, visit our website, or connect with us on or LinkedIn.
About Robert Viggiano:
Robert Viggiano is the owner and co-founder of Sunnyside Title Agency in Hackensack. After earning a B.S. in Finance from Fordham University, Robert went on to become a licensed title agent in the state of New Jersey. He founded Sunnyside Title Agency with his wife, Angela, in 2018. Named after Robert’s hometown of Sunnyside, Queens, Robert prides himself on running an agency with a staff dedicated to exceptional and timely customer service, as well as those who share his optimistic and competitive mindset. A former basketball player, Robert has previously served as a volunteer coach for William Paterson University’s basketball team.